Technics turntable without a vinyl record on it, showing tonearm and controls.

Frequently Asked Questions

📅 How does booking work?

All bookings are made through the Booking A Slot page. If we are fully booked, this will be clearly stated on the homepage. Please follow all instructions carefully and provide as much detail as possible.

📦 How do I get my turntables to you?

You can either:

Arrange your own drop-off or courier
Use our APC Overnight courier service (only available when using Pimp My Decks packaging or high-quality flight cases)

Important: Turntables must arrive by 9AM on the first day of your booking slot. Late arrivals may result in your booking being cancelled.

📆 What’s your availability?

Current availability is shown in the Booking Slots section of our online store. Always ensure your decks arrive before your chosen slot begins.

📞 Can I call you directly?

We only provide our contact number once a booking is confirmed. This allows us to focus on servicing existing customers without disruption.

🕒 What are your working hours?

Monday, Tuesday, Thursday, Friday: 9AM – 6PM
Saturday: 10AM – 4PM

Closed: Wednesdays and Sundays.

⏳ How long does the service take?

Each booking slot is allocated 2–3 weeks. Timescales can vary depending on current workload and any additional repairs needed.

🛠 My decks have issues – how much will it cost and how long will it take?

Every job is different. The more detail you provide when booking (photos are very helpful), the more accurate our quote and timescale will be. Vague descriptions slow down the diagnostic process.

💳 What payment methods do you accept?

Credit/Debit cards (in person)
PayPal
Direct bank transfer (Barclays Business)
Cash

A digital invoice is provided for every transaction.

🏠 Do you offer mobile / on-site repairs?

No. All work is carried out in our fully equipped workshop. Proper Technics servicing requires specialist tools and cannot be done effectively on-site.

🚚 Do you offer courier collection & delivery?

Yes — we use APC Overnight for secure UK 24-hour service. Note: Courier service is only arranged for customers using Pimp My Decks packaging or high-quality flight cases.

🎨 Can I buy vinyl wrap from you to do it myself?

No. We do not sell vinyl separately. The genuine 3M vinyl we use is trade-only, expensive, and very difficult to apply perfectly without experience. You’ll get a much better result by letting us handle it as part of our servicing and 3M wrapping package.

🎛 Do you service other audio equipment?

No. We specialise exclusively in Technics SL-1200 and SL-1210 turntables. Emails about other equipment will not receive a reply.